Frequently Asked Questions
Everything you need to know about your Powertec fitness journey.
What is the standard shipping timeframe for gym equipment?
Most orders are processed within 2-3 business days. Depending on your location, freight delivery for heavy equipment typically takes 7-10 business days.
Do you offer professional assembly services?
Yes, we partner with specialized fitness equipment technicians. You can select the 'White Glove Delivery & Assembly' option at checkout for a seamless setup experience.
What is the warranty policy on Powertec strength machines?
We provide a lifetime warranty on the frame, a 3-year warranty on component parts, and a 1-year warranty on pads and grips to ensure your investment is protected.
Can I return a product if it doesn't fit my space?
We offer a 30-day return policy. Items must be in their original packaging and unassembled. Please note that return shipping fees for heavy freight are the responsibility of the customer.
Are your weight plates and bars Olympic or Standard size?
All Powertec equipment is designed for Olympic-sized (2-inch diameter) weight plates to ensure maximum safety and commercial-grade performance.
What payment methods do you accept for large orders?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you build your dream home gym today.